Before sending
- Only send a device after receiving a confirmed booking reference.
- Remove cases, chargers and accessories unless Tech2Fix specifically asks for them.
- Include your booking reference inside the parcel.
Packaging guidance
- Use protective packaging suitable for electronics.
- Do not send a loose device in an envelope or thin mailer.
- Use a tracked service and keep the tracking reference.
Return shipping
After diagnosis, repair or declined quote handling, Tech2Fix will return the device using the agreed tracked courier route.