Booking and diagnosis
- A repair booking is confirmed only after successful diagnostic checkout.
- The diagnostic fee covers assessment and is separate from any repair quote.
- Customers should not send devices without a confirmed booking reference.
Data Recovery
- Data Recovery starts with a Data Recovery Assessment, priced like the normal diagnostic route.
- The assessment checks whether recovery is viable, what recovery route is safest, what risk applies and what recovery quote should be issued.
- Any temporary repair work during Data Recovery is performed only to access and extract data.
- Data Recovery does not include a device repair warranty.
Repair quotes
- Repair work does not proceed until the customer approves the quote.
- If a quote is declined, the agreed return process applies.
- Some faults may be uneconomical, unstable or unsuitable for repair.
Device condition and risk
- Liquid damage, previous repair attempts and severe physical damage can affect diagnosis, repair success and warranty.
- Data loss risk exists with damaged or unstable devices. Customers should back up data where possible.
- Tech2Fix is not responsible for accessories sent without request.
Warranty
Completed device repairs include 90-day warranty cover for the specific fault repaired, subject to inspection and the exclusions in the warranty policy. Data Recovery jobs are excluded from the normal repair warranty route.